Starting an offshore team from a blank slate is intimidating, and that makes sense.  There’s a lot of unknowns and mistakes which can derail the process or prevent you from maximising the benefits.  We’ve started from scratch and can recommend the right models and best options for your business plan, enabling you to hit the ground running and have confidence in solid foundations.

Even at the best of times, recruitment can involve uncertainty and frustration, and these can be magnified when you attempt to recruit overseas.  We have the experience to help you navigate this process from advising on the most suitable recruitment platforms to best practice hiring processes to evaluating candidates and securing the right people

We’re big believers that the best results come from the best training.  With your input on the knowledge that needs to be conveyed, we can provide you with the framework for conducting training in an offshore, remote, cross-cultural environment, giving you assurance that your team is fully equipped to do a great job. 

Almost every business struggles with retaining good people, particularly in the current market, and it can be even more challenging when your team is offshore.  Knowing the cost to business of losing talent and having to rehire, we have always prioritised retention and work with managers to establish solid relationships with their team, lay out sustainable career paths, and focus on culturally-relevant employee priorities to maximise stability.

Employee engagement is critical to strong performances and talent retention, and it is particularly important to develop strong engagement when you have cross-cultural teams which are remote from the base operation.  We can provide an array of practical, impactful strategies to help companies build and maintain engagement with their offshore teams so they can get good results without over-managing.

When not well understood, cultural differences between local and overseas team members can be a barrier to collaboration and translating efforts into results.  We’ve seen the negative impact of weak cross-cultural connections, and have the insight and usable advice to bridge the cultural gap.  Once differences are understood and a genuine connection is built, the geographical and cultural distances become immaterial and you’ll have a cohesive and complementary operation.  

It can be tempting to just start hiring and growing your team and leave the question of an operational structure until the team gets really big.  We’ve also seen companies pin their plans on a single manager to which everyone else will report.  But in our experience, it is particularly important with remote offshore teams to develop a suitable structure which aligns with the nature of the work and the company goals.  We can tailor organisational structure plans for your offshore team, or in combination with your onshore team, to set you up for solidity and more efficient management.

Getting the right fit in your management approach and practices can make all the difference to your results and the effort it takes to get them, so it’s worth getting it right.  The same management techniques which are adept to your local team may not be as effective offshore, and nor can you simply emulate other companies’ offshore management techniques and expect the same results.  We don’t offer a singular management style that will work in every business and situation, but we’ve got the acumen and experience to help you mould your approach for efficient and effective offshore management.    

There is almost always room for performance improvement in new and even seasoned offshore operations, but tackling the challenge remotely adds a layer of complexity.  We’ve got the cultural knowledge, proven tips and tricks, coaching tools, methodologies and structured plans to efficiently maximise the performance in your teams. 

Growing your workforce is never as simple as just hiring more people, and there are additional considerations to be aware of when growing operations offshore.  Our strategies can take the most ambitious of goals and develop sustainable growth plans which ensure stability in your existing teams, structures which will accommodate the increasing headcount and practical hiring and onboarding tactics.   

​‘Communication is key’ is an old adage but is particularly pertinent when building and managing a cross-functional, cross-cultural, offshore, remote operation.  From general advice to comprehensive communication protocols, we can give you tailored support and tools to optimise your communication and reap the rewards in the efficiency and effectivity of your management and your people.